|There are many kinds of jobs in BPO as there are in any other industry. The prevalence of BPO adheres to the existing need of different industries, like manufacturing, servicing industries, consumer goods industries et al., to outsource certain non-core functions or activities of their organization.
The main reason why any industries or any organization outsource some of their functions to a BPO is that they don't want to deviate from their regular activities i.e. they plan to focus exclusively on their core functions or activities. Henceforth they outsource non-core activities to BPOs. Those organizations are afraid of losing their customers if they start focusing on some other activities which actually is not their cup of tea.
Every organization has to focus on their unique selling point in order to enhance their customers' loyalty. BPO Jobs basically are what famously called as call center jobs. In call centers people work on different processes of their different clients to provide the best services to them. In BPOs there will be different work groups each group working on different process.
What they (BPOs) basically do is they actually provide their clients' customers an information related services and assist them or guide them if they (customers) face any problems in using their clients' products or services. Their clients provide them the product information and a work group will be allotted to assist their clients' customers of that particular product through telecommunication.
Each work group will be working on different products (processes) for some days and again the same work group will be a new product by their clients. This is how the whole BPO concept or more precisely call centers work. Now jobs in BPO are customer care executives, business development manager, team leader, operations manager et al.
There are many companies which provide such jobs say for instance Serco bpo, TWA internet technologies Pvt. ltd., VCustomer services India Pvt. ltd., DMV business & market research Pvt. ltd. et al. Not much qualification is required for this job. Well some BPO Jobs solicit for a minimum qualification of Graduation while many others require only a class XII passed student. Albeit the pay is less is for the position of a customer care executive but it (the money) is ample enough to bear the daily expenses of an eighteen year old adolescent.